Effortless Support, Every Time: Smart Call Routing for Happy Customers

Challenges of existing support system

• There is no immediate response or resolution; long wait times, delayed responses
• Without specific routing criteria, this routing may be based on limited information or general guidelines rather than tailored to the specific needs of the inquiry or the expertise of available agents.
• Without systematic routing, assigned resource may not always be the most suitable for handling the inquiry, leading to potential delays or suboptimal resolutions.

How our AI model transforms customer support!

• Customer reaches out to customer support through various channels of communication (phone call, email, live chat, social media).
• Our AI tool understands the issues of the customer as expressed in words and correctly routes the query to the concerned department or executive