Category: Customer Service

Importance of Natural Language Processing for Businesses

Importance of Natural Language Processing for Businesses

Peter Drucker says “..the purpose of a business is to create a customer..”. This sage like wisdom implies the need for businesses to focus their efforts on understanding the needs/ pains of potential customers and addressing the needs formally through products and services that could be developed based on the businesses ability to innovate and launch new products…..And, this article is about the importance of Natural Language Processing for businesses, where language that we speak and write to communicate is used to understand the needs of customers.

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