Limitations of NLP in building Question/Answering systems
When people communicate with each other, they have a specific language, an expression and an emotional feeling towards each other that allows them to speak and understand. Words play a crucial role in communication and have to be used and understood correctly. Customers seek answers for various queries, and in doing so, they expect businesses to respond as quickly as possible and with right solutions. But can a human work 24/7 and respond to millions of queries pouring in from different parts of the globe in multiple languages?